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Dental General c68dea51

When a dentist says that " I cannot fix your teeth if you do not open your mouth wide:" He is employing:

A
Problem ownership.
B
Voice control
C
Tolerance.
D
Flexibility.
High-Yield Explanation
Problem ownership: Negative messages like 'You must sit still'; undermine the rapport between child and dentist. "You" messages carry the implication that the child is wrong. Instead "I" messages increase the flow of information. Eg: I cannot fix your teeth if you do not open your mouth wide. This is called problem ownership.

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